Refund policy

Returns and refunds

Our promise: return any unopened part within 14 days of delivery for a full refund. Unopened means the part is unused, unfitted, and still in its original sealed packaging. A screen with the protective film removed or the adhesive disturbed counts as opened.

How it works

Tell us within 14 days of the day you receive the part. Ring 07494 251021, reply to your order email, or bring it to the counter at Basement, 14 Electric Avenue, Brixton, London SW9 8JX.
Send it back or drop it in within 14 days of telling us.
We refund in full to your original payment method within 14 days of the part arriving back with us.

Your legal rights on top

If you are a consumer buying at a distance, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from delivery to cancel and a further 14 days to return, even where packaging has been opened to inspect the goods; in that case we may reduce the refund to reflect handling beyond what was needed to examine the part. Nothing in this policy reduces those rights.

Faulty parts

Under the Consumer Rights Act 2015 parts must be of satisfactory quality, fit for purpose and as described. A part that is faulty on arrival is replaced or refunded, whichever you prefer. Tell us within 48 hours of delivery where you can, so we can also chase the courier. Every part carries our 12 month warranty against failure in normal use; warranty does not cover physical damage, liquid damage or damage caused during fitting.