Return any unopened part within 14 days of delivery for a full refund. Unopened means unused, unfitted, and still in its original sealed packaging.
How to return
- Tell us within 14 days of delivery: ring 07947 488891, reply to your order email, or come to the counter.
- Post it back, or drop it in at Basement, 14 Electric Avenue, Brixton, London SW9 8JX, seven days a week.
- Full refund to your original payment method within 14 days of it reaching us.
Faulty on arrival
Tell us within 48 hours and we replace or refund it, whichever you prefer. Test parts before fitting where you can.
Warranty
Every part carries a 12 month warranty against failure in normal use. It does not cover physical damage, liquid damage, or damage caused during fitting. If we fitted the part, our workmanship is covered as well as the part: bring the device back.
Your statutory rights
Consumers buying online also hold the cancellation rights in the Consumer Contracts Regulations 2013 and the quality rights in the Consumer Rights Act 2015. Nothing here reduces them.
Trade accounts
Trade returns run on account. Talk to your contact rather than using this process.