Where is my order?
Every order has its own status page, with live carrier tracking once the parcel is on its way. There are two ways to reach it, and neither needs an account number.
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The link in your email
Your order confirmation has a Track your order button in it. That link goes straight to your order status page, no password needed, and it keeps working as the order moves. When the parcel is despatched you get a second email carrying the tracking number.
If neither email has arrived, check the spam folder and look for a message from us, then use route two.
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Sign in to your account
Signing in lists every order you have placed with us and links to the status page for each one. Use this if the email has gone missing. You do not need a password: enter the email address you ordered with and we send you a six-digit code.
What the statuses mean
- Order confirmed
- Payment has gone through and the order is with us. Nothing has been picked yet.
- Preparing for despatch
- Someone is pulling the parts off the shelf and checking them before they are packed.
- Ready to collect
- Collection orders only. It is bagged, labelled and behind the counter at 14 Electric Avenue.
- Despatched
- It has left the shop. The email carrying this status has the tracking number in it.
- Delivered
- The courier has recorded it as delivered. Check with neighbours and any safe place before you ring us.
- Partially fulfilled
- Part of the order has gone and the rest follows. You get a tracking number for each parcel.
- Refunded
- The money is on its way back to the card you paid with. Banks usually take three to five working days to show it.
Collecting from Brixton
A collection order has no parcel and no tracking number, so the status page will not show a courier. We email you when it is picked and waiting at the counter. Bring the order number and come to the basement at 14 Electric Avenue, inside Brixton Market.
Tracking has not moved
Tracking sometimes sits still for a day while a parcel is in transit between depots. If it has not moved for two working days, ring the shop. We deal with the courier so you do not have to.
Mon to Sat 08:00 to 20:00, Sun 10:00 to 18:00
Every London Repair Outlet order can be tracked from the moment it leaves our Brixton counter. There is nothing to sign up for.
Track using your order confirmation
When you place an order we email you a confirmation containing a Track your order link. That link shows the live status of your order and, once it is on its way, the courier's tracking. It works whether or not you have an account with us.
Can't find the email? Check your spam folder, then search your inbox for London Repair Outlet. If it still isn't there, contact us with the email address you ordered with and we will resend it.
Track from your account
If you created an account at checkout, sign in and open Order history to see every order you have placed, its status and its tracking.
What the statuses mean
- Confirmed, we have your order and payment.
- Being picked, we are pulling the parts from stock in Brixton.
- Ready for collection, collection orders only. Come to 14 Electric Avenue with your order number.
- Despatched, it has left us and the courier tracking is live.
- Delivered, the courier has confirmed delivery.
Collecting from the shop
Collection orders do not get courier tracking, we email you when your order is ready to pick up. Bring your order number to the basement unit at 14 Electric Avenue, Brixton SW9 8JX. We are open Monday to Saturday 8am to 8pm, and Sunday 10am to 6pm.
Something wrong?
If tracking has not updated for more than two working days, or a parcel shows as delivered but has not arrived, call us on 07947 488891 with your order number and we will chase the courier for you.